Retail Assistant Coach & Store Leader

Rally House; Ardmore (PA); On-site; USD 36,400 - 52,832; Full time

Job summary

Rally House is seeking an Assistant Coach who will act as Assistant Store Manager, supporting daily store performance and team development. You’ll help maintain a guest-focused environment, coach staff, and partner with the Head Coach on talent and operations to drive results.

You’ll adapt to changing priorities, ensure standards are met, and lead training, coaching, and engagement across shifts to keep the store running smoothly and customers satisfied.

Qualifications

• Experience in retail leadership and team development.
• Ability to coach performance and deliver feedback.
• Strong communication and delegation skills.
• Comfort with fast-paced retail environments.

Responsibilities

• Partner with Head Coach to attract, hire, and onboard talent.
• Lead ongoing training and development plans for team members.
• Coach performance, document feedback, and support corrective actions.
• Build engagement through recognition, communication, and follow-up.
• Own execution of operational standards and routines.
• Validate Playbook adherence through observation and walkthroughs.
• Ensure compliance with safety, cash handling, and policy standards.
• Act as operational leader-on-duty in Head Coach’s absence.
• Lead execution of visual directives and seasonal transitions.
• Ensure fixture flow and product placement drive sales.
• Maintain store organization and back-of-house standards.
• Coach Team Captains and Teammates on visual expectations.
• Own service execution and customer experience standards.
• Observe the store through the customer lens and adjust in real time.
• Resolve complex customer concerns and ensure follow-up.
• Reinforce consistency of service behaviors across all shifts.
• Analyze store performance and take action to improve results.
• Lead execution of special events and hot markets.

Skills

Communication

Leadership

Coaching

Problem-solving

Prioritization

Education

Associates or Bachelor's degree

Job description

Rally House is seeking an Assistant Coach who will act as Assistant Store Manager, supporting daily store performance and team development. You’ll help maintain a guest-focused environment, coach staff, and partner with the Head Coach on talent and operations to drive results.

You’ll adapt to changing priorities, ensure standards are met, and lead training, coaching, and engagement across shifts to keep the store running smoothly and customers satisfied.