Retail Sales Lead & Client Relationships Coach

Brobston Group; Elizabeth (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

The Brobston Group in Elizabeth, NJ is seeking a Sales Supervisor to support store management with daily operations, achieve sales KPIs, and deliver an exceptional customer experience.

You will coach and develop the team, maintain store standards, and lead on evenings, weekends, and holidays to ensure smooth opening and closing procedures and strong client relationships. The role requires strong product knowledge, effective communication, and a proactive approach to service.

Qualifications

• 3+ years of experience in retail or customer service.
• Leadership experience strongly preferred.
• Experience generating sales and developing client relationships.
• Strong communication, organization, follow-up and time management.
• Experience with POS systems and Microsoft Office.
• Flexibility to work evenings, weekends, and holidays.

Responsibilities

• Achieve individual and store sales goals and other commercial KPIs.
• Lead the sales floor and build client relationships through product knowledge, styling expertise, and personalized service.
• Contact clients and follow up promptly on sales, events, and inquiries.
• Support store opening and closing procedures, maintain an organized sales floor and stockroom, and follow company policies.
• Collaborate with management and colleagues to support store initiatives and team development.

Skills

Leadership

Client relationship building

Communication

Organization

Time management

POS systems

Microsoft Office

Tools

POS systems

Microsoft Office

Job description

The Brobston Group in Elizabeth, NJ is seeking a Sales Supervisor to support store management with daily operations, achieve sales KPIs, and deliver an exceptional customer experience.

You will coach and develop the team, maintain store standards, and lead on evenings, weekends, and holidays to ensure smooth opening and closing procedures and strong client relationships. The role requires strong product knowledge, effective communication, and a proactive approach to service.