Client Experience Lead: Events, Growth & Engagement

Brobston Group

Town of Florida (NY)

On-site

USD 85,000 - 120,000

Full time

6 days ago

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Job summary

Brobston Group is seeking a Customer Experience Manager to lead store-level client development and relationship selling, with on-site responsibilities for planning brand events and community activations. The role partners with store leadership to boost client engagement and financial results.

Responsibilities include planning events, managing budgets, and monitoring KPIs to inform store strategies. The candidate should have leadership experience and strong data-analysis skills to present to

Qualifications

Minimum 4 years of relevant experience in customer or client-facing roles.
Proven ability to coach and motivate teams.
Strong data-analytic skills with the ability to present to executives.
Proficiency with social media, Google Suite, Tableau, CONNECT, and InDesign.
Flexible schedule including evenings, weekends, and holidays; travel may be required.

Responsibilities

Plan and execute store events, including scheduling, budgeting, communications, production, and reporting.
Develop seasonal event strategies and community relationships with philanthropic organizations and corporate partners.
Monitor client relationship KPIs and customer performance to adjust store and market strategies.
Partner with store leadership and client development teams to strengthen client relationships and sales targets.
Lead and develop direct reports and coordinate cross-functional initiatives.