Retail Channel Manager - Program Strategy & Enablement

Caesarstone Ltd. - Corporate; Wood Dale (IL); On-site; USD 50,000 - 120,000; Full time

Job summary

Caesarstone Ltd. - Corporate in the United States seeks a sales enablement and account management professional to act as a catalyst for regional teams.

The role focuses on developing the framework and presentation of the managed program for key customers, serving as a central resource for the sales force. This hybrid, day-to-day role combines customer service with administrative sales support to ensure smooth sales procedures.

Qualifications

• 3-5 years’ experience in account management or business development
• Bachelor’s Degree in Business Administration, Marketing & Communications or related field
• Dynamic and sharp with excellent attention to detail and strong problem-solving skills
• CRM experience would be a high advantage
• Ability to work in a team and independently
• Strong analytical skills and sound professional judgment
• Proven track record in providing effective and high quality customer service
• Punctual and reliable to complete tasks on time
• Able to work with tight deadlines in a multi-task, high priority environment
• Excellent communication, work management, collaboration and results orientation skills
• Solid working knowledge of programs and databases (Microsoft Office, Oracle)

Responsibilities

• Act as central point person for the US sales regions in developing the framework and presentation of the managed program for key customers.
• Act as expert resource for customers in conducting presentations and guiding the customer through the program concept, deliverables and expectations.
• Participate in meetings with potential large and/or strategic customers.
• Conduct ongoing virtual training sessions to educate participating CS Connect Program Retailers and Fabricators on systems and processes.
• Work with Marketing and Sales Leads to enhance presentation materials to ensure success of the program.
• Work with Channel Marketing and Sales Program Leaders to develop incentives and go-to-market strategies to retain and acquire customers.
• Develop channels to capture ongoing customer feedback and present findings to stakeholders.
• Identify opportunities for innovation and continuous improvement with managed program.
• Participate in regional or national Conventions and Trade Shows to promote the CS Connect program.
• Other duties as assigned.

Skills

Account management

Business development

CRM systems

Customer service

Attention to detail

Teamwork

Analytical skills

Communication

Education

Bachelor's Degree in Business Administration, Marketing & Communications

Tools

CRM software

Microsoft Office

Excel

Outlook

Oracle

Job description

Caesarstone Ltd. - Corporate in the United States seeks a sales enablement and account management professional to act as a catalyst for regional teams.

The role focuses on developing the framework and presentation of the managed program for key customers, serving as a central resource for the sales force. This hybrid, day-to-day role combines customer service with administrative sales support to ensure smooth sales procedures.