Retail Cashier & Customer Experience Specialist

Michaels; Millbury (MA); On-site; USD 21,000 - 24,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision coverage

Tuition assistance

Employee discounts

Job summary

Michaels is hiring for a Store TEAM MEMBER at WOR-MILLBURY, MA. You will deliver friendly customer service, assist shoppers, and ensure a fast checkout experience with accurate cash handling.

You will participate in truck unloading, stocking, planograms, and merchandise recovery to keep the store well merchandised and in stock. You will engage customers in rewards enrollment and Private Label Credit Cards, support omnichannel processes (BOPIS, SFS), and comply with SOPs while upholding safety

Qualifications

• Experience in customer service in a retail environment.
• Cash handling to standards.
• Ability to promote rewards programs and store credit cards.
• Familiar with omnichannel processes (BOPIS, SFS).
• Stocking, planogram execution and merchandise recovery.

Responsibilities

• Help customers shop, locate products, and provide solutions.
• Provide fast, friendly checkout and accurate cash handling.
• Encourage enrollments in Rewards and Private Label Credit Cards.
• Educate customers on VOC surveys and gather feedback.
• Support omnichannel processes including BOPIS and SFS.
• Assist with unloading trucks, stocking, and planogram setup.
• Maintain in-stock conditions and perform merchandise recovery.
• Support shrink and safety programs; follow SOPs.

Skills

Customer service

Cash handling

Rewards enrollment

VOC survey

Omni-channel

BOPIS

SFS

Stocking

Planograms

Merchandise recovery

Safety programs

SOP compliance

Framing

Job description

Michaels is hiring for a Store TEAM MEMBER at WOR-MILLBURY, MA. You will deliver friendly customer service, assist shoppers, and ensure a fast checkout experience with accurate cash handling.

You will participate in truck unloading, stocking, planograms, and merchandise recovery to keep the store well merchandised and in stock. You will engage customers in rewards enrollment and Private Label Credit Cards, support omnichannel processes (BOPIS, SFS), and comply with SOPs while upholding safety