Retail Merchandising & Customer Experience Specialist

Michaels Stores; Danvers (MA); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Benefits package

Job summary

Michaels is seeking a team member to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience at our Danvers store. You will handle cash accurately, participate in truck unloads, stocking, and planogram maintenance, and support omnichannel processes including BOPIS and SFS.

The role involves merchandise recovery, store recovery, and adherence to SOPs while upholding Michaels' standards. Prior retail or customer service experience is preferred.

Qualifications

• Retail and/or customer service experience preferred.

Responsibilities

• Help customers shop, locate products, and provide solutions
• Provide a fast and friendly checkout experience; execute cash handling to standards
• Engage customers on the Rewards program and Private Label Credit Cards and complete enrollments
• Educate customers on the Voice of Customer (VOC) survey
• Assist with Omni channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS)
• Participate in truck unload, stocking, and planogram (POGs) processes
• Responsible to complete merchandise recovery and maintenance including the merchandise return / go back process
• Perform Store In Stock Optimization (SISO) and AD set duties as assigned
• Support shrink and safety programs
• Adhere to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; execute Company policies and standards
• Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for other Team Members
• Cross trained in Custom Framing selling and production

Skills

Customer service

Cash handling

Job description

Michaels is seeking a team member to deliver friendly customer service, help shoppers locate products, and ensure a fast checkout experience at our Danvers store. You will handle cash accurately, participate in truck unloads, stocking, and planogram maintenance, and support omnichannel processes including BOPIS and SFS.

The role involves merchandise recovery, store recovery, and adherence to SOPs while upholding Michaels' standards. Prior retail or customer service experience is preferred.