Customer-Focused Retail Team Member (In-Store)

Michaels; Westwood (MA); Hybrid; USD 21,000 - 24,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

Medical insurance

Dental insurance

Vision coverage

Telemedicine services

Flexible spending accounts

Commuter benefits

Tuition assistance

Adoption assistance

Voluntary insurance options

Employee discounts

Partner discount programs

Job summary

Michaels is hiring at our BOS-WESTWOOD, MA store for a retail teammate focused on delivering excellent customer service and smooth checkout experiences. You will help customers locate products, process transactions, and participate in merchandising and stock duties to keep the store well stocked and inviting.

The role supports omnichannel operations, including BOPIS and SFS, and requires adherence to SOPs and safety standards while providing a positive customer experience.

Qualifications

• Retail or customer service experience preferred.

Responsibilities

• Deliver friendly customer service and assist shoppers.
• Provide fast checkout experience and cash handling.
• Assist with merchandising, stock, and store recovery.
• Support omni-channel processes like Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS).
• Uphold SOPs and safety guidelines.

Skills

Retail experience

Customer service

Job description

Michaels is hiring at our BOS-WESTWOOD, MA store for a retail teammate focused on delivering excellent customer service and smooth checkout experiences. You will help customers locate products, process transactions, and participate in merchandising and stock duties to keep the store well stocked and inviting.

The role supports omnichannel operations, including BOPIS and SFS, and requires adherence to SOPs and safety standards while providing a positive customer experience.