Retail Branch Service & Operations Leader

United Business Bank; Los Angeles (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401K

Disability insurance (long & short- &

Flexible spending account

Vacation and sick policy

Job summary

United Business Bank in Los Angeles is seeking an experienced Client Service Manager to lead the Los Angeles branch operations and day-to-day activities. The role focuses on delivering exceptional client service, managing staff, and ensuring regulatory compliance.

The CSM will oversee teller operations, deposits, new accounts, and other branch activities, while developing employees and maintaining branch profitability in a dynamic retail banking environment.

Qualifications

• Three (3) or more years of progressively responsible retail or branch banking experience.
• Prior leadership, supervisory, or people-management experience preferred.
• Experience with teller operations and consumer and business deposit accounts.

Responsibilities

• Oversee day-to-day leadership and operation of the assigned branch.
• Ensure exceptional client service and staffing optimization.
• Develop branch personnel and manage performance.
• Ensure compliance with bank policies, procedures, and regulatory requirements.

Skills

Branch operations

Relationship management

Regulatory knowledge

Leadership

Client service

Education

High school diploma

Associate or bachelor’s degree preferred

Retail banking experience

Tools

Microsoft Office

Bank systems

Job description

United Business Bank in Los Angeles is seeking an experienced Client Service Manager to lead the Los Angeles branch operations and day-to-day activities. The role focuses on delivering exceptional client service, managing staff, and ensuring regulatory compliance.

The CSM will oversee teller operations, deposits, new accounts, and other branch activities, while developing employees and maintaining branch profitability in a dynamic retail banking environment.