Branch Manager – Growth & Customer Experience

Citi; New York (NY); On-site; USD 76,000 - 115,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k)

Life insurance

Wellness programs

Paid time off

Job summary

Citi is seeking a Branch Manager in Los Angeles as part of the consumer sales team. This on-site role leads a staff to grow sales and loyalty, while aligning with the broader consumer sales strategy and risk controls.

The ideal candidate brings 5–8 years in banking or finance, proven team leadership, and strong communication skills to drive branch performance and customer satisfaction.

Qualifications

• 5-8 years of relevant experience.
• Experience in banking or financial industry preferred.
• Proven experience managing teams.
• Strong written and verbal communication skills.

Responsibilities

• Administer branch sales, service, and HR.
• Lead staff to align priorities and maintain high customer service.
• Plan and budget to meet annual branch goals.
• Hold daily huddles to share goals and strategies.
• Monitor branch performance and drive customer satisfaction.
• Oversee controls and compliance to manage risk.
• Identify training needs and develop staff career plans.
• Recruit staff across sales and operations and onboard.
• Assess risk in business decisions and ensure ethical standards.

Skills

Leadership

Team management

Communication

Analytical thinking

Education

Bachelor's Degree

Job description

Citi is seeking a Branch Manager in Los Angeles as part of the consumer sales team. This on-site role leads a staff to grow sales and loyalty, while aligning with the broader consumer sales strategy and risk controls.

The ideal candidate brings 5–8 years in banking or finance, proven team leadership, and strong communication skills to drive branch performance and customer satisfaction.