Retail Branch Leader: Sales & Service

First National Bank; Raleigh (NC); On-site; USD 52,000 - 70,000; Full time

Job summary

First National Bank is seeking an Assistant Branch Manager in the Retail unit to lead a high‑performing team and maintain a strong referral network. You will drive sales, ensure excellent customer service, and execute branch operations with accuracy and compliance.

Successful candidates will have strong communication, organizational, and interpersonal skills, along with hands-on experience in a banking setting. This role involves coaching staff and managing daily branch activities within Durham.

Qualifications

• High School or GED required.
• Excellent customer service and communication skills.
• Experience in banking policies and consumer products preferred.

Responsibilities

• Promote sales through referrals and cross-sell bank products.
• Input and maintain data quality for referrals, customers, and applicants.
• Assist with daily sales activity and branch coaching.
• Coordinate operational duties including scheduling, vault cash, and opening/closing the office.
• Follow risk management and regulatory compliance requirements.

Skills

Customer service

Communication

Organization

Analytical

Interpersonal skills

PC skills

MS Word

MS Excel

MS PowerPoint

Sales experience

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

First National Bank is seeking an Assistant Branch Manager in the Retail unit to lead a high‑performing team and maintain a strong referral network. You will drive sales, ensure excellent customer service, and execute branch operations with accuracy and compliance.

Successful candidates will have strong communication, organizational, and interpersonal skills, along with hands-on experience in a banking setting. This role involves coaching staff and managing daily branch activities within Durham.