Branch Sales & Service Leader

First National Bank; Durham (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

First National Bank is seeking an Assistant Branch Manager in Durham to support branch operations, lead a sales-focused team, and deliver outstanding customer service. You will drive referrals, coach staff, and ensure adherence to bank policies while managing daily branch activities.

Ideal candidates have a High School diploma and 2 years of related experience, with strong communication, organizational, and service skills.

Qualifications

• High School or GED required.
• 2 years of job-related experience preferred.
• Excellent customer service and communication skills are essential.
• Knowledge of banking policies and consumer products is preferred.
• Sales and referral skills are valuable for this role.

Responsibilities

• Promotes the sales process through referral management and outbound calling.
• Input and maintain data quality for referrals, customers, and applicants.
• Assist with daily sales activity through coaching and sales huddles.
• Coordinate operational duties: scheduling, opening/closing, vault cash, and office tasks.
• Perform traditional teller transactions as needed.
• Adhere to FNB policies, procedures, and risk management requirements.

Skills

Customer service

Communication

Organization

Detail orientation

Analytical skills

Interpersonal skills

PC proficiency

MS Word

MS Excel

MS PowerPoint

Sales experience

Banking knowledge

Education

High School or GED

Tools

MS Office

Job description

First National Bank is seeking an Assistant Branch Manager in Durham to support branch operations, lead a sales-focused team, and deliver outstanding customer service. You will drive referrals, coach staff, and ensure adherence to bank policies while managing daily branch activities.

Ideal candidates have a High School diploma and 2 years of related experience, with strong communication, organizational, and service skills.