Branch Growth & Service Leader

First National Bank; Charlotte (NC); On-site; USD 52,000 - 74,000; Full time

Job summary

First National Bank in Charlotte, NC seeks an Assistant Branch Manager to drive the sales process through referrals and coaching. You will manage daily branch operations, assist with sales leads, and ensure high-quality customer service across all transactions.

The role requires strong communication, organizational, and interpersonal skills, with a focus on compliance and customer satisfaction. On-site position with growth opportunities in Retail.

Qualifications

• High School diploma or GED required.
• 2 years of related experience.
• Knowledge of banking policies and consumer products.

Responsibilities

• Promotes the sales process through referral management, identifying customer financial needs and cross-selling bank products.
• Input and maintain data quality for referrals, customers, and applicants using branch technology.
• Assist with daily sales activity through staff coaching and pre-shift huddles.
• Perform traditional teller transactions as needed and support branch operations.
• Adhere to policies, procedures, and risk management requirements.
• Support management in achieving branch goals and customer satisfaction.

Skills

Customer service

Communication skills

Organizational skills

Interpersonal skills

Detail-oriented

PC skills

MS Word

MS Excel

MS PowerPoint

Sales experience

Education

High School or GED

Tools

Banking software

Job description

First National Bank in Charlotte, NC seeks an Assistant Branch Manager to drive the sales process through referrals and coaching. You will manage daily branch operations, assist with sales leads, and ensure high-quality customer service across all transactions.

The role requires strong communication, organizational, and interpersonal skills, with a focus on compliance and customer satisfaction. On-site position with growth opportunities in Retail.