Branch Sales Leader & Customer Experience Coach

FNB Corporation; Durham (NC); On-site; USD 52,000 - 68,000; Full time

Job summary

FNB Corporation seeks an Assistant Branch Manager in Durham, NC. You will support branch leadership, coach staff, drive sales through referrals, and ensure exceptional customer service while handling daily transactions.

Requires a high school diploma and 2+ years in banking/retail, strong communication, organizational and analytical skills, and MS Office proficiency; mortgage licensing is a plus. Some local travel may be needed.

Qualifications

• Excellent customer service skills.
• Excellent communication skills, both written and verbal.
• Excellent organizational, analytical and interpersonal skills.
• Detail-oriented.
• Knowledge of banking policies, procedures, consumer products and services.
• Sales and customer service skills.

Responsibilities

• Promotes sales through referrals and outbound calls.
• Identify customer financial needs and cross-sell bank products.
• Input and maintain data quality for referrals and customers.
• Coach staff on prescribed sales activities and monitor results.
• Handle daily branch operations including teller transactions.
• Comply with policies and risk management program.

Education

High School or GED

2+ years experience in banking or retail

Tools

MS Word

MS Excel

MS PowerPoint

Job description

FNB Corporation seeks an Assistant Branch Manager in Durham, NC. You will support branch leadership, coach staff, drive sales through referrals, and ensure exceptional customer service while handling daily transactions.

Requires a high school diploma and 2+ years in banking/retail, strong communication, organizational and analytical skills, and MS Office proficiency; mortgage licensing is a plus. Some local travel may be needed.