Retail Branch Lead | Customer Growth & Team Coaching

First National Bank Of Pennsylvania; Thompsontown (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

First National Bank Of Pennsylvania in Thompsontown seeks an Assistant Branch Manager to support branch operations, lead a sales-focused team, and build a referral network while delivering excellent customer service.

You will handle customer transactions, promote digital banking tools, coach staff, and ensure compliance with policies. This role requires at least two years in banking and a high school diploma.

Qualifications

• Minimum 2 years of related branch experience.
• Excellent customer service abilities.
• Strong communication and organizational skills.
• Knowledge of banking policies and consumer products.

Responsibilities

• Promotes the sales process through referral management, leveraging sales leads, outbound calling, and identifying customer financial needs.
• Make appropriate recommendations in the selling and cross-selling of Bank products and services to meet banking needs in a courteous and professional manner.
• Incorporate FNB digital products and services into customer interactions.
• Using FNB approved branch technology, input and maintain data quality for referrals, customers, and applicants.
• Responsible for the completion and lifecycle of all new and existing relationships according to consumer bank standards.
• Assists with the management of daily sales activity through branch staff coaching of prescribed sales activities and pre-shift huddles.

Skills

Customer service

Communication skills

Organizational skills

Analytical skills

Interpersonal skills

Detail-oriented

MS Word

MS Excel

MS PowerPoint

Sales skills

Education

High School or GED

Tools

MS Word

MS Excel

MS PowerPoint

Job description

First National Bank Of Pennsylvania in Thompsontown seeks an Assistant Branch Manager to support branch operations, lead a sales-focused team, and build a referral network while delivering excellent customer service.

You will handle customer transactions, promote digital banking tools, coach staff, and ensure compliance with policies. This role requires at least two years in banking and a high school diploma.