Retail Banking Customer Experience Lead

Equity Bank; Kansas; On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health, Dental & Vision Insurance

Group Life & Disability Insurance

401(K) Retirement Plan w/Company Match

Generous Vacation & Sick Time

Employee Stock Purchase Plan

Job summary

Equity Bank in MO is seeking a Customer Service Manager to lead a small retail team, drive customer-focused service, and support branch goals. You will coach staff, ensure smooth daily operations, and champion service excellence across client interactions.

The role requires strong communication, leadership, and banking knowledge, with travel to surrounding areas for training as needed. Equity Bank offers competitive benefits and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• Excellent interpersonal and written communication skills.
• Ability to coach and lead a small team effectively.

Responsibilities

• Partner with Branch Manager to execute sales management routines and coaching.
• Lead a team of 2–4 retail bank employees on a daily basis.
• Assist in hiring, scheduling, performance management, and discipline.
• Ensure adherence to bank procedures and risk controls.
• Develop staff for current duties and future growth.

Skills

Strong interpersonal

Verbal and written communication

Leadership and coaching

Attention to detail

Team collaboration

Travel availability

Education

High School Diploma or equivalent

Job description

Equity Bank in MO is seeking a Customer Service Manager to lead a small retail team, drive customer-focused service, and support branch goals. You will coach staff, ensure smooth daily operations, and champion service excellence across client interactions.

The role requires strong communication, leadership, and banking knowledge, with travel to surrounding areas for training as needed. Equity Bank offers competitive benefits and growth opportunities.