Retail Banking Sales & Service Leader

United Community; Anderson (SC); On-site; USD 68,000 - 113,000; Full time

Job summary

United Community is seeking a Retail Sales & Service Manager to lead sales performance, customer experience, and staff development across our Retail Bank network. You will partner with leadership to design, implement, and continuously improve sales and service strategies, training programs, and campaigns that drive results and elevate client outcomes.

You will coach teammates, foster a customer-first culture, and apply real-world banking insights to empower teams to identify needs, recommend

Qualifications

• Minimum of five (5) years of financial services sales management experience preferred.
• Experience developing and delivering training, coaching, and employee development programs.
• Strong ability to lead, influence, and collaborate across multiple business lines.

Responsibilities

• Develop and execute short- and long-term sales and service strategies.
• Drive sales growth, customer retention, and service excellence with branch teams.
• Lead training program design and ongoing improvement for retail sales and service.
• Coach teammates on relationship building and needs-based selling.
• Monitor performance metrics and implement improvements.
• Ensure campaigns align with regulatory requirements and ethics.

Skills

Customer acquisition

Retention initiatives

Training development

Leadership & collaboration

Project management

Financial acumen

Performance analytics

Communication skills

Ethics & professionalism

Education

Bachelor's degree in Business Administration or related field

Job description

United Community is seeking a Retail Sales & Service Manager to lead sales performance, customer experience, and staff development across our Retail Bank network. You will partner with leadership to design, implement, and continuously improve sales and service strategies, training programs, and campaigns that drive results and elevate client outcomes.

You will coach teammates, foster a customer-first culture, and apply real-world banking insights to empower teams to identify needs, recommend