Banking Customer Solutions Specialist

Dime Bank; Norwich (CT); On-site; USD 36,000 - 48,000; Full time

Job summary

Dime Bank is seeking a Customer Solutions Center Agent in Norwich, CT. The role focuses on delivering exceptional customer service during phone and online interactions and handling a variety of account-related inquiries.

The position requires 1–2 years in a call center or customer service role, with strong communication and technical troubleshooting abilities, and a high school diploma. No supervisory duties are involved.

Qualifications

• Minimum 1–2 years in a call center or customer service environment, preferably in financial services.
• Strong communication skills with the ability to explain complex information to customers.
• Able to troubleshoot and resolve technical issues for end users.

Responsibilities

• Provide outstanding service to customers via phone and internet.
• Answer inquiries about accounts, products and services within knowledge scope.
• Identify cross-sell opportunities and refer to appropriate branches or departments.

Skills

Customer service

Communication

Technical aptitude

Education

High school diploma

Tools

CRM software

Job description

Dime Bank is seeking a Customer Solutions Center Agent in Norwich, CT. The role focuses on delivering exceptional customer service during phone and online interactions and handling a variety of account-related inquiries.

The position requires 1–2 years in a call center or customer service role, with strong communication and technical troubleshooting abilities, and a high school diploma. No supervisory duties are involved.