Retail Banking Specialist: Growth & Service

Woodforest National Bank; Springfield (OH); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

ESOP ownership

401(k) match

PTO (Paid Time Away)

Health coverage

Disability & life insurance

Well-being program

Career growth opportunities

Job summary

Woodforest National Bank in Springfield, OH, is seeking a Banker to deliver the Woodforest Experience and build retail customer relationships with outstanding service and proactive marketing. You will promote banking products and services and uphold operational excellence in a fast-paced branch environment.

The role emphasizes ownership, service, community, and integrity, with opportunities to engage in local marketing efforts and to support digital banking tools for customers.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Demonstrated willingness to accept coaching and feedback to improve performance
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve individual sales goals through referrals and marketing outreach.
• Resolve customer inquiries at first contact with internal partners as needed.
• Open and maintain deposit accounts and consumer loans with accuracy.
• Support digital banking tools and platforms.
• Maintain operational excellence and compliance.

Skills

Retail sales

Customer service

Communication

Problem solving

Flexibility

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Springfield, OH, is seeking a Banker to deliver the Woodforest Experience and build retail customer relationships with outstanding service and proactive marketing. You will promote banking products and services and uphold operational excellence in a fast-paced branch environment.

The role emphasizes ownership, service, community, and integrity, with opportunities to engage in local marketing efforts and to support digital banking tools for customers.