Retail Banking Specialist: Growth, Service & Community

Woodforest National Bank; Eden (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k) Company Match in ESOP

Medical Coverage

Paid Time Away

ESOP ownership program

Job summary

Woodforest National Bank is hiring a Banker to serve as a frontline ambassador, building retail customer relationships with exceptional service and proactive product marketing. You will handle deposits, loans, and digital tools while upholding Woodforest’s Core Values of Ownership, Service, Community and Integrity.

The role emphasizes identifying customer needs, meeting sales goals, and delivering accurate transactions in a fast-paced branch environment with a strong compliance mindset.

Qualifications

• Minimum 2 years of relevant retail sales and/or customer service experience.
• In-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve individual sales goals through proactive conversations, referrals, and marketing outreach.
• Explain complex solutions in simple terms to customers.
• Open and maintain deposit accounts and consumer loan products with accuracy.
• Support digital banking tools and platforms for customers.

Skills

Retail sales

Customer service

Communication

Problem-solving

Organizational skills

Attention to detail

Confidentiality

Coaching receptiveness

Time management

Education

High School Diploma or equivalent

Tools

Cisco Duo app

Job description

Woodforest National Bank is hiring a Banker to serve as a frontline ambassador, building retail customer relationships with exceptional service and proactive product marketing. You will handle deposits, loans, and digital tools while upholding Woodforest’s Core Values of Ownership, Service, Community and Integrity.

The role emphasizes identifying customer needs, meeting sales goals, and delivering accurate transactions in a fast-paced branch environment with a strong compliance mindset.