Banking Specialist II — Grow Relationships & Service

Woodforest National Bank; Miamisburg (OH); On-site; USD 52,000 - 71,000; Full time

Benefits offered by this job

ESOP program

401(k) match

Job summary

Woodforest National Bank in Ohio is seeking a Banker to serve as a frontline ambassador and grow retail customer relationships through exceptional service and proactive marketing of banking products. The role emphasizes ownership, integrity, and community in every customer interaction, with responsibilities spanning in-branch sales, service excellence, and supportive teamwork to meet branch goals.

You will handle teller transactions, account openings, and digital tools to enhance the customer

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Skills

Retail sales

Customer service

Communication

Problem-solving

Flexibility

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Ohio is seeking a Banker to serve as a frontline ambassador and grow retail customer relationships through exceptional service and proactive marketing of banking products. The role emphasizes ownership, integrity, and community in every customer interaction, with responsibilities spanning in-branch sales, service excellence, and supportive teamwork to meet branch goals.

You will handle teller transactions, account openings, and digital tools to enhance the customer