Retail Banking Pro: Growth & Service

Woodforest National Bank; Charlotte (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

ESOP ownership

401(k) match

Medical coverage

Paid time off

Disability & life insurance

Well-being program

Job summary

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, building and growing retail customer relationships through exceptional service and proactive marketing of banking products. You will help deliver the Woodforest Experience with professionalism in a fast-paced branch setting.

The role emphasizes operational excellence, compliance, and the core values of Ownership, Service, Community, and Integrity in every interaction with customers and colleagues.

Qualifications

• 2+ years in retail sales and/or customer service
• Strong communication and problem-solving skills
• Willingness to accept coaching and feedback
• Flexible or extended hours based on branch needs

Responsibilities

• Deliver the Woodforest Experience with warm, personalized customer interactions
• Identify customer needs and promote banking solutions
• Execute transactions, account openings, and adhere to policies/regulations
• Support digital banking tools and platforms for customers
• Participate in local community retail marketing and events

Skills

Retail sales

Customer service

Communication

Problem solving

Flexibility

Education

High School Diploma or equivalent

Tools

Cisco Duo app

Job description

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, building and growing retail customer relationships through exceptional service and proactive marketing of banking products. You will help deliver the Woodforest Experience with professionalism in a fast-paced branch setting.

The role emphasizes operational excellence, compliance, and the core values of Ownership, Service, Community, and Integrity in every interaction with customers and colleagues.