Retail Banking Advisor — Growth, Service & Community

Woodforest National Bank; Cortland (OH); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Paid time away

401(k) ESOP and match

Disability & life insurance

Well-being program

Job summary

Woodforest National Bank in Ohio-Cortland is seeking a Banker to deliver the Woodforest Experience, building retail customer relationships with exceptional service and proactive product marketing. You will handle branch operations, sales referrals, and community engagement while upholding our Core Values.

The role emphasizes proactive customer conversations, accurate transaction processing, and the ability to explain complex banking solutions simply in a fast-paced retail environment.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Achieve individual sales goals through referrals and marketing outreach.
• Resolve customer inquiries at the first point of contact.
• Process transactions accurately and maintain account opening procedures.
• Explain complex banking solutions in simple terms.

Skills

Retail sales

Customer service

Communication

Problem solving

Flexibility

Confidentiality

Education

High school diploma

Job description

Woodforest National Bank in Ohio-Cortland is seeking a Banker to deliver the Woodforest Experience, building retail customer relationships with exceptional service and proactive product marketing. You will handle branch operations, sales referrals, and community engagement while upholding our Core Values.

The role emphasizes proactive customer conversations, accurate transaction processing, and the ability to explain complex banking solutions simply in a fast-paced retail environment.