Retail Banking Specialist - Banker II

Woodforest; Kent (OH); In loco; USD 38.000 - 52.000; Tempo pieno

Descrizione del lavoro

Woodforest National Bank in Kent, Ohio is seeking a Banker to serve as a frontline ambassador and grow retail customer relationships with exceptional service and proactive marketing of banking products. You will contribute to operational excellence while living Woodforest’s Core Values of Ownership, Service, Community, and Integrity in every interaction.

You will focus on identifying customer needs, explaining banking solutions, and supporting digital tools in a fast-paced branch setting.

Competenze

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.

Mansioni

• Identify customer needs and recommend banking solutions.
• Achieve individual sales goals through referrals and marketing outreach.
• Resolve customer inquiries at the first point of contact.
• Maintain accurate transactions and compliance with policies.
• Open and maintain deposit accounts and consumer loan products.
• Support branch duties and adapt to business needs.

Conoscenze

Customer service

Sales & marketing

Communication skills

Problem solving

Organizational skills

Flexibility / adaptability

Formazione

High School Diploma

Strumenti

Cisco Duo app

Digital banking tools

Descrizione del lavoro

Woodforest National Bank in Kent, Ohio is seeking a Banker to serve as a frontline ambassador and grow retail customer relationships with exceptional service and proactive marketing of banking products. You will contribute to operational excellence while living Woodforest’s Core Values of Ownership, Service, Community, and Integrity in every interaction.

You will focus on identifying customer needs, explaining banking solutions, and supporting digital tools in a fast-paced branch setting.