Retail Banking Growth & Service Specialist II

Woodforest National Bank; Indiana; On-site; USD 42,000 - 56,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience. You will focus on building and growing retail customer relationships through exceptional service, proactive marketing of banking products, and consistent execution of operational excellence.

This role thrives in a retail sales environment and requires living Woodforest's Core Values of Ownership, Service, Community, and Integrity in every customer and team interaction.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend appropriate banking solutions.
• Engage customers to understand financial needs and explain products clearly.
• Deliver dependable, efficient service while maintaining professionalism in a fast-paced retail environment.
• Handle teller transactions, cash handling, and branch servicing duties as assigned.
• Support digital banking tools and platforms to enhance the customer experience.

Skills

Customer service

Sales skills

Coaching receptiveness

Communication

Problem solving

Confidentiality

Attention to detail

Adaptability

Education

High School Diploma or equivalent

Job description

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience. You will focus on building and growing retail customer relationships through exceptional service, proactive marketing of banking products, and consistent execution of operational excellence.

This role thrives in a retail sales environment and requires living Woodforest's Core Values of Ownership, Service, Community, and Integrity in every customer and team interaction.