Relationship Banker II — Grow Local Connections

Woodforest; Cleveland (OH); Presencial; USD 23.000 - 27.000; Jornada completa

Descripción de la vacante

Woodforest National Bank in Ohio is seeking a Banker to serve as a frontline ambassador dedicated to delivering the Woodforest Experience. You will focus on building and growing retail customer relationships through exceptional service and proactive marketing of banking products.

In this role you will open accounts, process transactions, and support digital tools while upholding Woodforest’s Core Values of Ownership, Service, Community, and Integrity in every interaction.

Formación

• Minimum of 2 years of relevant retail sales and/or customer service experience
• Prior in-store retail banking experience preferred but not required
• Demonstrated willingness to accept coaching and feedback to improve performance
• Strong communication, organizational, and problem-solving skills
• Ability to work flexible or extended hours based on retail branch needs

Responsabilidades

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Conocimientos

Retail sales

Customer service

Communication

Problem solving

Flexibility

Confidentiality

Educación

High School Diploma or equivalent

Descripción del empleo

Woodforest National Bank in Ohio is seeking a Banker to serve as a frontline ambassador dedicated to delivering the Woodforest Experience. You will focus on building and growing retail customer relationships through exceptional service and proactive marketing of banking products.

In this role you will open accounts, process transactions, and support digital tools while upholding Woodforest’s Core Values of Ownership, Service, Community, and Integrity in every interaction.