Retail Banking Specialist: Customer Solutions & Service

Woodforest; Cincinnati (OH); On-site; USD 35,000 - 52,000; Full time

Job summary

Woodforest National Bank in Cincinnati is seeking a motivated Banker to serve as a frontline ambassador and grow retail customer relationships. You will deliver the Woodforest Experience through exceptional service, proactive marketing, and accurate operational execution.

In this full-time role, you will open accounts, guide customers on banking products, and collaborate with teammates to meet sales goals while upholding Woodforest’s core values of Ownership, Service, Community and Integrity.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve individual sales goals through proactive conversations and referrals.
• Explain complex banking concepts in an easy-to-understand way.
• Deliver Woodforest Experience with warm, personalized service.
• Maintain accurate transaction processing and account openings.

Skills

Retail sales

Customer service

Communication

Problem-solving

Attention to detail

Education

High School Diploma or equivalent

Job description

Woodforest National Bank in Cincinnati is seeking a motivated Banker to serve as a frontline ambassador and grow retail customer relationships. You will deliver the Woodforest Experience through exceptional service, proactive marketing, and accurate operational execution.

In this full-time role, you will open accounts, guide customers on banking products, and collaborate with teammates to meet sales goals while upholding Woodforest’s core values of Ownership, Service, Community and Integrity.