Retail Banking Solutions Specialist

Woodforest National Bank; Richmond (VA); On-site; USD 38,000 - 62,000; Full time

Job summary

Woodforest National Bank is seeking a Banker who will grow retail customer relationships by delivering exceptional service and promoting banking solutions. The role emphasizes ownership, service, community involvement, and integrity in daily work.

You will engage customers, support digital tools, and participate in local marketing to drive branch traffic while maintaining compliance and accuracy in all transactions.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Strong communication and interpersonal skills.
• Ability to work flexible or extended hours to meet retail branch needs.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Knowledge of banking products, policies, and procedures is a plus.

Responsibilities

• Ownership: identify customer needs and recommend banking solutions; deliver strong retail performance.
• Service: create warm, personalized interactions and explain products and digital tools clearly.
• Community: build relationships with customers and support local outreach and branch traffic.
• Integrity: safeguard confidentiality and comply with policies, security, and regulatory guidelines.
• Initiative: perform teller transactions, handle cash, balance, and assist with branch operations.

Skills

Customer Service

Retail Sales

Communication

Problem Solving

Flexibility

Education

High School Diploma

Tools

Cisco Duo

Job description

Woodforest National Bank is seeking a Banker who will grow retail customer relationships by delivering exceptional service and promoting banking solutions. The role emphasizes ownership, service, community involvement, and integrity in daily work.

You will engage customers, support digital tools, and participate in local marketing to drive branch traffic while maintaining compliance and accuracy in all transactions.