Retail Banking Specialist — Grow Relationships

Woodforest National Bank; Texas; On-site; USD 40,000 - 60,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, building retail customer relationships through exceptional service and proactive product marketing. You will help customers with banking needs in a fast-paced branch environment.

The role emphasizes ownership, integrity, and community, requiring strong communication, flexibility to work extended hours, and the ability to explain complex solutions simply. Experience in retail sales or customer service is preferred.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve individual sales goals through referrals and outreach.
• Resolve customer inquiries at first contact with internal partners as needed.
• Maintain operational excellence in transactions, account openings, and adherence to policies.
• Explain complex solutions in a simple, understandable way.

Skills

Retail sales

Customer service

Communication

Problem solving

Flexibility

Coaching feedback

Education

High school diploma

Tools

Cisco Duo app

Job description

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, building retail customer relationships through exceptional service and proactive product marketing. You will help customers with banking needs in a fast-paced branch environment.

The role emphasizes ownership, integrity, and community, requiring strong communication, flexibility to work extended hours, and the ability to explain complex solutions simply. Experience in retail sales or customer service is preferred.