Retail Banking Relationship Specialist II

Woodforest National Bank; Baton Rouge (LA); On-site; USD 42,000 - 56,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to grow retail customer relationships through exceptional service and proactive marketing of products. You will deliver the Woodforest Experience, engaging customers daily with clear explanations of banking solutions and digital tools.

This role emphasizes ownership, service, community, and integrity, with opportunities to support branch goals and local marketing efforts in a fast-paced retail environment.

Qualifications

• Minimum 2 years in retail sales or customer service.
• In-store retail banking experience preferred but not required.
• Willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours as needed.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve individual sales goals through proactive conversations and referrals.
• Resolve customer inquiries at first point of contact with internal partners if needed.
• Maintain operational excellence with accurate transactions and account opening.
• Explain complex banking solutions in simple terms.
• Engage customers with personalized interactions and digital tools.

Skills

Retail sales

Customer service

Communication

Organizational skills

Problem solving

Flexibility

Education

High School Diploma or equivalent

Job description

Woodforest National Bank is seeking a Banker to grow retail customer relationships through exceptional service and proactive marketing of products. You will deliver the Woodforest Experience, engaging customers daily with clear explanations of banking solutions and digital tools.

This role emphasizes ownership, service, community, and integrity, with opportunities to support branch goals and local marketing efforts in a fast-paced retail environment.