Retail Banking Pro: Growth & Service Champion

Woodforest National Bank; Shelbyville (IN); On-site; USD 40,000 - 56,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience. You will grow retail customer relationships through exceptional service, proactive marketing, and precise execution of banking operations.

This role suits individuals who enjoy helping others in a retail setting and who live Woodforest’s Core Values of Ownership, Service, Community, and Integrity in every customer and team interaction.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience
• In-store retail banking experience preferred but not required
• Willingness to accept coaching and feedback
• Strong communication, organizational, and problem‑solving skills
• Ability to work flexible or extended hours based on retail branch needs

Responsibilities

• Identify customer needs and recommend banking solutions
• Achieve individual sales goals through referrals and marketing outreach
• Explain banking products and digital solutions in a simple, easy-to-understand manner
• Maintain operational accuracy and compliance in transaction processing and account opening
• Provide warm, personalized service in a fast-paced retail environment

Skills

Proactive outreach

Excellent communication

Problem solving

Confidentiality

Flexible hours

Education

High School Diploma

Tools

Cisco Duo

Job description

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience. You will grow retail customer relationships through exceptional service, proactive marketing, and precise execution of banking operations.

This role suits individuals who enjoy helping others in a retail setting and who live Woodforest’s Core Values of Ownership, Service, Community, and Integrity in every customer and team interaction.