Retail Banking Relationship Specialist

Woodforest National Bank; Russellville (KY); On-site; USD 38,000 - 48,000; Full time

Job summary

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador and grow retail customer relationships through exceptional service and proactive marketing of products and services.

The role emphasizes ownership, service, community involvement, and integrity, with responsibilities spanning teller-related duties, account openings, and compliant operations in a fast-paced branch environment. Candidates should be flexible with hours and committed to Woodforest’s core values.

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsibilities

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Skills

Sales & Customer Service

Communication

Problem Solving

Relationship Building

Education

High School Diploma or equivalent

Job description

Woodforest National Bank is seeking a Banker to serve as a frontline ambassador and grow retail customer relationships through exceptional service and proactive marketing of products and services.

The role emphasizes ownership, service, community involvement, and integrity, with responsibilities spanning teller-related duties, account openings, and compliant operations in a fast-paced branch environment. Candidates should be flexible with hours and committed to Woodforest’s core values.