Retail Banking Relationship Specialist

Woodforest National Bank; Friendswood (TX); Presencial; USD 32.000 - 45.000; Jornada completa

Descripción de la vacante

Woodforest National Bank in Texas is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience by building and growing retail customer relationships with exceptional service and proactive product marketing.

You will handle teller and account opening duties, support digital tools, and contribute to branch goals in a fast-paced environment while upholding Woodforest’s Core Values of Ownership, Service, Community, and Integrity.

Formación

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Demonstrated willingness to accept coaching and feedback to improve performance.
• Strong communication, organizational, and problem-solving skills.
• Ability to work flexible or extended hours based on retail branch needs.

Responsabilidades

• Take personal responsibility for delivering strong retail performance by identifying customer needs and recommending appropriate banking solutions.
• Act with accountability in achieving individual sales goals through proactive conversations, referrals, and marketing outreach both inside and outside the branch.
• Demonstrate ownership in resolving customer inquiries or concerns at the first point of contact, utilizing internal partners as needed to ensure timely resolution.
• Maintain operational excellence through accurate transaction processing, account opening, and consistent adherence to policies, procedures, and regulatory requirements.
• Ability to explain complex solutions in a simple to understand way.

Conocimientos

Retail sales experience

Customer service

Educación

High School Diploma or equivalent

Descripción del empleo

Woodforest National Bank in Texas is seeking a Banker to serve as a frontline ambassador, delivering the Woodforest Experience by building and growing retail customer relationships with exceptional service and proactive product marketing.

You will handle teller and account opening duties, support digital tools, and contribute to branch goals in a fast-paced environment while upholding Woodforest’s Core Values of Ownership, Service, Community, and Integrity.