Retail Banking Relationship Specialist

Woodforest National Bank; Decatur (AL); On-site; USD 38,000 - 46,000; Full time

Job summary

Woodforest National Bank in Alabama is seeking a Banker II to serve as a frontline ambassador and grow retail customer relationships through outstanding service and proactive product marketing. You will execute operational tasks accurately, open accounts, and provide clear explanations of banking solutions.

You will champion Woodforest’s Core Values—Ownership, Service, Community, and Integrity—while supporting digital tools and a team-focused, customer-first environment in a busy branch within

Qualifications

• Minimum of 2 years of relevant retail sales and/or customer service experience.
• Prior in-store retail banking experience preferred but not required.
• Strong communication, organizational, and problem-solving skills.

Responsibilities

• Identify customer needs and recommend banking solutions.
• Achieve sales goals through conversations, referrals, and outreach.
• Open and maintain deposit accounts and consumer loans with accuracy.
• Provide warm, personalized service and explain banking products clearly.
• Uphold confidentiality and comply with policies and regulations.

Skills

Customer service

Sales & referrals

Problem solving

Communication

Adaptability

Education

High School Diploma or equivalent

Tools

Cisco Duo app

Job description

Woodforest National Bank in Alabama is seeking a Banker II to serve as a frontline ambassador and grow retail customer relationships through outstanding service and proactive product marketing. You will execute operational tasks accurately, open accounts, and provide clear explanations of banking solutions.

You will champion Woodforest’s Core Values—Ownership, Service, Community, and Integrity—while supporting digital tools and a team-focused, customer-first environment in a busy branch within