Retail Banking Operations Leader

Gbcijobs; Stevensville (MT); On-site; USD 65,000 - 98,000; Full time

Job summary

First Security Bank seeks an experienced manager to lead a branch operations team, ensuring high-quality customer service and compliance with policies and regulations. You will oversee staff performance, coach team members, and participate in hiring decisions as needed to maintain service standards.

The role includes hands-on duties such as teller and banker tasks during peak times, managing schedules, and driving process improvements in line with company values and regulatory requirements.

Qualifications

• Minimum three (3) years of combined banking and supervisory experience.
• Strong leadership and staff development skills.
• Excellent customer service and communication abilities.

Responsibilities

• Oversee and manage branch operations and staff performance.
• Ensure compliance with bank policies, industry standards and regulations.
• Provide training and coaching to staff and conduct annual performance reviews.
• Lead teller and banker duties as needed to ensure smooth operations.

Skills

Banking supervision

Staff development

Customer service

Policy adherence

Communication

Education

Bachelor’s degree in business, finance or related field

Tools

Microsoft Office

Job description

First Security Bank seeks an experienced manager to lead a branch operations team, ensuring high-quality customer service and compliance with policies and regulations. You will oversee staff performance, coach team members, and participate in hiring decisions as needed to maintain service standards.

The role includes hands-on duties such as teller and banker tasks during peak times, managing schedules, and driving process improvements in line with company values and regulatory requirements.