Retail Banking Operations Leader - Customer Excellence

Make Choteau Home; Stevensville (MT); On-site; USD 55,000 - 75,000; Full time

Job summary

First Security Bank is seeking an experienced Operations Manager to lead branch and retail operations, ensuring alignment with bank policies and regulatory standards. You will oversee projects, support teams, and resolve customer issues to maintain high service quality.

The role emphasizes staff development, policy implementation, and effective collaboration with HR to address performance and compliance matters. Strong leadership is required.

Qualifications

• Minimum three (3) years of combined banking and supervisory experience and/or training.
• Bachelor’s degree in business administration, finance, or related field. An equivalent combination of education and experience may be considered on a case‑by‑case basis.
• Must possess current valid driver’s license.

Responsibilities

• Oversee and complete all projects as assigned. Provide quality control to ensure compliance with bank policies and procedures.
• Actively participate as a member of the operations and/or retail team by offering suggestions and recommendations to policies and procedures.
• Oversee effective support of assigned operations/retail area(s). Resolve customer issues and respond quickly to questions and inquiries.
• Provide leadership and management to assigned staff and to the quality of services provided to customers.
• Step in to perform teller and banker duties as needed, including processing transactions, opening accounts, and resolving customer inquiries.
• Ensure branch is open and ready to conduct business each business day and maintain adequate coverage.
• Provide training to new and current staff on job functions, products, policies, and procedures.
• May conduct or assist with hiring team members within area of responsibility.
• Conduct regular coaching sessions to review performance and development actions.
• Ensure compliance with procedures, bank policies and government regulations.
• Assist with implementation of policies, products and services and systems used to provide services to customers.

Skills

Communication skills

Customer service

Teamwork

Professionalism

Confidentiality

Adaptability

Planning & Organization

Judgment/Problem Solving

Initiative

Results Oriented

Education

Bachelor's degree in business administration, finance, or related field

Equivalent combination of education & experience

Tools

MS Office

Job description

First Security Bank is seeking an experienced Operations Manager to lead branch and retail operations, ensuring alignment with bank policies and regulatory standards. You will oversee projects, support teams, and resolve customer issues to maintain high service quality.

The role emphasizes staff development, policy implementation, and effective collaboration with HR to address performance and compliance matters. Strong leadership is required.