Member Experience Specialist - Banking

Hope-Enterprise-Corporation; Montgomery (AL); On-site; USD 30,000 - 42,000; Full time

Job summary

Hope Enterprise Corporation is seeking a Member Service Representative in our Retail Operations network. You will provide information on HOPE’s products, resolve member issues, and ensure a positive member experience while maintaining strong relationships across branch locations.

The role emphasizes high public contact, adherence to policies, and contributing to sales and service goals. Rookie and experienced candidates with a customer-first mindset are encouraged to apply.

Qualifications

• High school diploma or GED required.
• Bachelor's degree in business or related area preferred.

Responsibilities

• Establish and maintain member accounts.
• Provide service excellence to stakeholders.
• Process all member accounts accurately, timely, and manage member exceptions.
• Own and resolve member questions and problems through knowledge of established policies and procedures, and referring more complex issues to management.
• Complete all assigned Retail and compliance courses per established deadlines.
• Achieve monthly growth and retention targets per individual Retail Work Plan.
• Cross-sell HOPE products.
• Adhere to all HOPE policies, procedures, and security protocols.
• Adhere to all regulatory compliance requirements.
• Perform a variety of administrative duties including answering telephones, typing and filing, attending meetings, report production, etc.

Skills

Customer service

Communication

Relationship building

Attention to detail

Education

High school diploma or GED

Bachelor's degree preferred (business or related)

Job description

Hope Enterprise Corporation is seeking a Member Service Representative in our Retail Operations network. You will provide information on HOPE’s products, resolve member issues, and ensure a positive member experience while maintaining strong relationships across branch locations.

The role emphasizes high public contact, adherence to policies, and contributing to sales and service goals. Rookie and experienced candidates with a customer-first mindset are encouraged to apply.