Retail Banking CX Specialist

PNC; Chicago (IL); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Dental and vision

Life insurance

Disability protection

401(k) with match

Paid holidays

Job summary

PNC is seeking a Client Experience Associate based in Northbrook, IL to support multiple branches in the region. The role focuses on delivering a superior customer experience, educating customers, and driving loyalty through proactive engagement.

Ideal candidates typically have less than one year of related experience; no degree is required. The position is in-office with comprehensive benefits and an incentive plan tied to performance.

Qualifications

• Typically less than 1 year of related experience.
• No degree required.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing.
• Educate customers on banking options and refer opportunities.
• Support lobby engagement and promote PNC products.
• Assist with teller and branch operations ensuring accuracy.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC is seeking a Client Experience Associate based in Northbrook, IL to support multiple branches in the region. The role focuses on delivering a superior customer experience, educating customers, and driving loyalty through proactive engagement.

Ideal candidates typically have less than one year of related experience; no degree is required. The position is in-office with comprehensive benefits and an incentive plan tied to performance.