Client Experience Associate — Banking & Loyalty Champion

PNC; Naperville (IL); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Medical/prescription drug coverage

Dental and vision options

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement

Job summary

PNC in Naperville, IL is seeking a Client Experience Associate to deliver a personalized banking experience and help grow share of wallet across branches. Based at the Naperville 75th branch, you will handle customer interactions, educate customers on digital tools, and refer opportunities to branch staff to meet financial goals.

PNC offers comprehensive benefits and an in-office culture, with no visa sponsorship.

Qualifications

• Experience in customer-focused roles preferred.
• Knowledge of banking products and branch operations is a plus.
• No degree required, related experience accepted in lieu of education.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty.
• Process a variety of customer interactions and educate customers on alternatives.
• Identify banking opportunities and refer to branch staff.
• Connect with customers through lobby engagements and referrals.
• Educate customers on managing transactions using technology and tools.
• Adhere to policies and complete daily operations accurately.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience (CX)

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

No Degree

Job description

PNC in Naperville, IL is seeking a Client Experience Associate to deliver a personalized banking experience and help grow share of wallet across branches. Based at the Naperville 75th branch, you will handle customer interactions, educate customers on digital tools, and refer opportunities to branch staff to meet financial goals.

PNC offers comprehensive benefits and an in-office culture, with no visa sponsorship.