Client Experience Advocate – Banking & Loyalty

PNC; Northbrook (IL); On-site; USD 37,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

401(k) with match

Pension/retirement plans

Paid time off

Job summary

PNC in Northbrook, IL is hiring a Client Experience Associate to deliver a differentiated customer experience across branches. You will educate customers on financial options, identify opportunities, and drive loyalty while supporting daily branch operations.

This in-office role emphasizes in-person service and sales through lobby engagement and referrals. No degree is required; prior retail/banking experience is valued.

Qualifications

• No degree required; related experience may be considered.
• Prior customer service experience is preferred.
• Proactive sales and banking product knowledge welcomed.

Responsibilities

• Deliver a customer-focused experience to improve financial wellbeing and loyalty.
• Process various customer interactions and educate on alternatives.
• Identify banking opportunities and refer to branch staff when appropriate.
• Engage customers in the lobby to promote PNC products.
• Leverage technology to help customers manage transactions.
• Apply product knowledge to resolve customer problems.
• Maintain teller/branch operations accurately and efficiently.
• Support proactive sales through defined processes and outreach.
• Contribute to customer loyalty and wallet share through differentiating service.

Skills

Customer experience

Banking knowledge

Branch banking

Proactive sales

Communication

Problem solving

Loyalty programs

Education

No Degree

Job description

PNC in Northbrook, IL is hiring a Client Experience Associate to deliver a differentiated customer experience across branches. You will educate customers on financial options, identify opportunities, and drive loyalty while supporting daily branch operations.

This in-office role emphasizes in-person service and sales through lobby engagement and referrals. No degree is required; prior retail/banking experience is valued.