Retail Banking Client Experience Specialist

PNC; Monterey Heights (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical and prescription coverage

Dental and vision options

Life insurance

Short and long-term disability

401(k) with PNC match

Pension and stock purchase plans

Dependent care reimbursement account

Backup child/elder care

Educational assistance

Wellness program

Parental leave

11 paid holidays

9 days absence

15–25 vacation days

Job summary

PNC is seeking a Client Experience Associate for its in-office Canton, OH region. The role focuses on delivering a superior customer experience, educating customers on financial options, and driving loyalty while supporting sales through referrals and lobby engagement.

The position emphasizes in-branch operations, use of digital tools, and a proactive sales approach to grow share of wallet with customers. In-office environment with comprehensive benefits and a focus on work-life balance.

Qualifications

• Work experience: Typically <1 year related experience.
• Education: No Degree.
• Certifications: No required certifications.

Responsibilities

• Delivers a unique customer experience to improve financial wellbeing and loyalty.
• Educates customers on alternatives and expands share of wallet.
• Identifies banking opportunities during interactions and refers to branch staff.
• Engages with customers through lobby activities and promotes PNC products.
• Supports proactive sales conversations using a defined process and helps grow client loyalty.

Skills

Accountability

Banking

Branch Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accuracy & Detail

Banking Products

Digital Awareness

Effective Communications

Fraud Detection

Managing Multiple Priorities

Matrix Management

Problem Solving

Understanding Customer Needs

Education

Work experience: Typically <1 year

Education: No Degree

Certifications: No Required Certification(s)

Job description

PNC is seeking a Client Experience Associate for its in-office Canton, OH region. The role focuses on delivering a superior customer experience, educating customers on financial options, and driving loyalty while supporting sales through referrals and lobby engagement.

The position emphasizes in-branch operations, use of digital tools, and a proactive sales approach to grow share of wallet with customers. In-office environment with comprehensive benefits and a focus on work-life balance.