Retail Banking: Client Experience Specialist

PNC Financial Services Group, Inc.; Marion (OH); On-site; USD 34,000 - 56,000; Full time

Benefits offered by this job

Medical/prescription coverage

Dental and vision options

Life insurance

Disability protection

401(k) with match

Educational assistance

Wellness program

Paid holidays

Job summary

PNC Financial Services Group, Inc. in Marion, OH is seeking a Client Experience Associate to deliver a differentiated customer experience and support branch teams across the region.

You will educate customers on banking options, process a variety of interactions, and identify opportunities to refer customers for additional products and services. Based in-office, you will contribute to customer loyalty, help manage daily branch operations, and participate in proactive sales conversations through

Qualifications

• Experience in retail banking and client service preferred.
• Strong communication and interpersonal skills.
• Ability to identify banking opportunities and refer to branch staff.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing.
• Process a variety of customer interactions and educate on options.
• Identify opportunities to refer customers for additional products and services.
• Support lobby engagement and drive referrals to branch staff.

Skills

Accountability

Banking

Branch Banking

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Attention to Detail

Banking Products

Digital Awareness

Effective Communication

Fraud Detection

Prioritization

Matrix Management

Problem Solving

Customer Needs

Education

No Degree

Job description

PNC Financial Services Group, Inc. in Marion, OH is seeking a Client Experience Associate to deliver a differentiated customer experience and support branch teams across the region.

You will educate customers on banking options, process a variety of interactions, and identify opportunities to refer customers for additional products and services. Based in-office, you will contribute to customer loyalty, help manage daily branch operations, and participate in proactive sales conversations through