Client Experience Advisor - Retail Banking

PNC Financial Services Group

Mechanicsburg (Cumberland County)

On-site

USD 38,000 - 50,000

Full time

6 days ago

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Benefits offered by this job

Health benefits

401(k) with PNC match

Pension and stock purchase plans

Paid time off including holidays

Job summary

PNC Financial Services Group in Mechanicsburg, PA is seeking a Client Experience Associate in Retail Banking. Based in Mechanicsburg, you will support multiple branches in the region, delivering a unique customer experience and guiding customers through financial options using technology and personal service.

The role emphasizes in-office collaboration, adherence to policies, and proactive branch engagement to grow customer loyalty and wallet share; PNC offers comprehensive benefits and a

Qualifications

Understanding customer needs and providing tailored financial solutions.
Knowledge of banking products and services.
Familiarity with branch banking processes and risk awareness.

Responsibilities

Delivers a unique customer experience to improve financial wellbeing and loyalty.
Identifies opportunities and refers to branch staff.
Engages customers via lobby activities and promotes PNC products.
Applies product knowledge to solve customer problems.
Supports sales conversations through a defined process to grow wallet share.
Maintains accurate branch operations and procedures.

Skills

Customer Experience

Customer Service

Banking

Branch Banking

Identifying Opportunities

Leveraging Technology

Proactive Sales

Accountability

Client Loyalty

Education

No Degree

Job description

The role emphasizes in-office collaboration, adherence to policies, and proactive branch engagement to grow customer loyalty and wallet share; PNC offers comprehensive benefits and a

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