Retail Banking: Bilingual Spanish Client Experience

PNC; Paterson (NJ); On-site; USD 41,000 - 68,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Paid time off

Job summary

PNC is seeking a Bilingual Spanish Client Experience Associate based at the Park Branch in Paterson, NJ, supporting multiple branches in the region. The role emphasizes delivering a personalized customer experience and educating clients on financial options.

Spanish-speaking candidates are required. The position is in-office, with no visa sponsorship offered. Benefits include a comprehensive package and incentive eligibility based on performance.

Qualifications

• Spanish speaking required.
• No university/college degree required (entry level).
• Experience in customer service or client-facing roles is beneficial.

Responsibilities

• Deliver a unique customer experience to improve financial wellbeing and loyalty; educate on alternatives and refer opportunities.
• Identify opportunities through conversations and referrals to branch staff.
• Engage customers in the lobby to promote PNC products and tech-enabled options.
• Apply product and procedural knowledge to resolve customer problems.
• Adhere to policies and ensure efficient, accurate teller and branch operations.
• Support a proactive sales process through internal and outbound interactions to grow client loyalty.

Skills

Bilingual Spanish

Customer service

Communication

Sales awareness

Education

No Degree

Job description

PNC is seeking a Bilingual Spanish Client Experience Associate based at the Park Branch in Paterson, NJ, supporting multiple branches in the region. The role emphasizes delivering a personalized customer experience and educating clients on financial options.

Spanish-speaking candidates are required. The position is in-office, with no visa sponsorship offered. Benefits include a comprehensive package and incentive eligibility based on performance.