Retail Banking Advisor: Growth & Cross-Sell

Fifth Third Bank; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

Fifth Third Bank in Gainesville, GA is launching a Retail Personal Banker I program designed to train associates through a 4–8 week onboarding with rotations in operations and Sales & Service. This role focuses on using a consultative process to identify customer needs, acquire new households, and deepen relationships while processing teller transactions.

Candidates will learn Retail product knowledge, participate in community outreach, and collaborate with Mortgage, Small Business, and

Qualifications

• Experience using consultative sales to identify customer needs.
• Ability to analyze financial information for recommendations.
• Strong interpersonal skills for relationship building.
• Familiarity with retail banking products and sales processes.

Responsibilities

• Use consultative sales to build customer profiles and identify financial needs.
• Maintain knowledge of Retail products and recommend solutions.
• Reach out to customers and set appointments for financial reviews.
• Cross-sell to existing customers and engage in outside sales activities.
• Work with Business Partners to refer customers for holistic solutions.
• Meet or exceed customer experience and production goals.
• Guide CSRs in sales and referral processes.
• Ensure customer satisfaction with professionalism.

Skills

Consultative selling

Financial Needs Assessment

Customer relationship

Cross-selling

Communication skills

Risk awareness

Education

College degree or work experience

Job description

Fifth Third Bank in Gainesville, GA is launching a Retail Personal Banker I program designed to train associates through a 4–8 week onboarding with rotations in operations and Sales & Service. This role focuses on using a consultative process to identify customer needs, acquire new households, and deepen relationships while processing teller transactions.

Candidates will learn Retail product knowledge, participate in community outreach, and collaborate with Mortgage, Small Business, and