Retail Backroom & Customer Experience Associate

The TJX Companies, Inc.; Hammond (CA); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Associate discount

401(k) associate contributions

Credit union

Job summary

The TJX Companies, Inc. is hiring for a Store Associate position in the United States.

You will deliver a highly satisfying customer experience by engaging with customers, maintaining a clean and organized store, and adhering to operational standards across our TJ Maxx, Marshalls, HomeGoods, and other brands. Responsibilities include accurately ringing up purchases, promoting loyalty programs, and supporting loss prevention and safety initiatives.

Qualifications

• Excellent customer service skills.
• Flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.

Responsibilities

• Role models established customer experience practices with internal and external customers.
• Supports and embodies a positive store culture through honesty, integrity, and respect.
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures.
• Promotes credit and loyalty programs.
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards.
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards.
• Initiates and participates in store recovery as needed throughout the day.
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store.
• Provides and accepts recognition and constructive feedback.
• Adheres to all labor laws, policies, and procedures.
• Supports and participates in store shrink reduction goals and programs.
• Participates in safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Communication

Multi-tasking

Attention to detail

Job description

The TJX Companies, Inc. is hiring for a Store Associate position in the United States.

You will deliver a highly satisfying customer experience by engaging with customers, maintaining a clean and organized store, and adhering to operational standards across our TJ Maxx, Marshalls, HomeGoods, and other brands. Responsibilities include accurately ringing up purchases, promoting loyalty programs, and supporting loss prevention and safety initiatives.