Retail Backroom & Customer Experience Lead

The TJX Companies, Inc.; Virginia Beach (VA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Associate discount

401(k) match

Medical/dental/vision

Job summary

At The TJX Companies, Inc. you will be part of a vibrant team across TJX family brands, including Marshalls and TJ Maxx, delivering a high-quality customer experience in a dynamic store environment. You’ll engage customers, process transactions, maintain organized shelves, and support safety and loss prevention initiatives.

The role emphasizes teamwork, strong communication, and adaptability to changing priorities, with opportunities for growth and benefits typical of a Fortune 100 retailer.

Qualifications

• Excellent customer service and communication with customers
• Flexible schedule to support business needs
• Retail experience preferred but not required

Responsibilities

• Model and deliver best-in-class customer experience
• Ring customer purchases/returns and count change accurately
• Follow operating procedures for merchandise processing and store recovery
• Promote credit and loyalty programs
• Maintain merchandising standards and cleanliness
• Support loss prevention and safety practices
• Perform other duties as assigned

Skills

Customer service

Communication skills

Multitasking

Attention to detail

Job description

At The TJX Companies, Inc. you will be part of a vibrant team across TJX family brands, including Marshalls and TJ Maxx, delivering a high-quality customer experience in a dynamic store environment. You’ll engage customers, process transactions, maintain organized shelves, and support safety and loss prevention initiatives.

The role emphasizes teamwork, strong communication, and adaptability to changing priorities, with opportunities for growth and benefits typical of a Fortune 100 retailer.