Retail Backroom Associate - Customer Experience & Growth

The TJX Companies, Inc.; Morrisville (NC); On-site; USD 15,000 - 21,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation support

Bereavement leave

401(k) contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. operates TJ Maxx stores in Morrisville, NC, and offers a role focused on delivering exceptional customer experiences in a fast-paced retail environment.

This position supports multiple store areas, emphasizes teamwork, and requires strong communication, reliability, and the ability to lift heavy objects as needed. Roles include processing transactions, maintaining merchandising standards, and participating in safety and loss-prevention initiatives.

Qualifications

• Excellent customer service skills required.
• Strong communication and organizational skills with attention to detail.
• Ability to multi-task and adapt to changes.

Responsibilities

• Deliver a highly satisfied customer experience by engaging with customers and maintaining a clean, organized store environment.
• Adhere to operational, merchandise, and loss-prevention standards.
• May be cross-trained to work in multiple store areas to support business needs.
• Model customer experience practices with internal and external customers.
• Promote credit and loyalty programs; upsell where appropriate.
• Process transactions accurately and follow cash handling procedures.
• Maintain store cleanliness and recovery throughout the day.
• Support store safety and labor policy compliance.

Skills

Customer service

Communication

Organizational skills

Multi-tasking

Flexible schedule

Lifting heavy objects

Job description

The TJX Companies, Inc. operates TJ Maxx stores in Morrisville, NC, and offers a role focused on delivering exceptional customer experiences in a fast-paced retail environment.

This position supports multiple store areas, emphasizes teamwork, and requires strong communication, reliability, and the ability to lift heavy objects as needed. Roles include processing transactions, maintaining merchandising standards, and participating in safety and loss-prevention initiatives.