Retail Associate Manager: Lead Customer Experience & Ops

Madewell; New York (NY); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Competitive base pay

Bonus programs

Discount on branded products

401(k) plan with company matching

Health, dental, vision insurance

PTO and holidays

Job summary

Madewell, a leading fashion retailer, seeks an Associate Manager in New York to drive profitability through strong customer connections and brand loyalty. You will coach the team, own a key area, and step into various roles to maintain operational excellence.

You will collaborate with leadership to optimize division performance, recruit and train staff, and foster a collaborative, customer-centric environment while exceeding store goals.

Qualifications

• 3+ years of full‑time retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.
• Stay up to date with current fashion trends and industry developments.
• Embrace teamwork, flexibility, and courtesy while executing tasks.
• Innovate and champion new ideas while navigating uncertainty, demonstrating strong problem‑solving skills.
• Have scheduling flexibility, including nights, weekends and holidays.
• Must bend, reach, stretch for product as well as lift, carry and move at least 40 pounds | 18 kilos.

Responsibilities

• Collaborate with the Store Director to act as a shared business owner with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Support Store Director with recruiting, training and development efforts.
• Partner with Store Director and management team to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in‑class customer service.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Job description

Madewell, a leading fashion retailer, seeks an Associate Manager in New York to drive profitability through strong customer connections and brand loyalty. You will coach the team, own a key area, and step into various roles to maintain operational excellence.

You will collaborate with leadership to optimize division performance, recruit and train staff, and foster a collaborative, customer-centric environment while exceeding store goals.