Retail Assistant Manager — Lead Team & Brand Experience

Madewell; Burlington (MA); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Competitive base pay

Up to 60% discount on branded product

Entertainment, travel, fitness, and M-

401(k) plan with company matching

Medical, dental, prescription, vision,

Job summary

Madewell is seeking an Assistant Manager to join our leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, coaching the sales team for peak performance. Collaborate with leadership to adapt strategies and ensure smooth operational support across the store.

You will help recruit, train, and develop staff, manage store operations and systems, and lead initiatives to exceed goals while delivering best-in-class customer service.

Qualifications

• 1-2 years of retail management experience with a similar scope.
• Passionately support our brand, customers, and teams.

Responsibilities

• Support the Store Director & Associate Store Manager to directly impact business results with a meaningful connection to every aspect of the brand while maximizing profitability.
• Own your designated division of responsibility (Visual Merchandising, Operations, HR, Service & Selling, etc.)
• Manage store operations, systems, and technology while ensuring accountability.
• Assist Store Director & Associate Store Manager with recruiting, training and development efforts, if needed.
• Partner with Store Director and Associate Store Manager to curate a collaborative working environment for all associates.
• Ensure the team is always on track to exceed goals and provide best-in-class customer service.
• Lead fit sessions that boost product knowledge for associates to elevate authentic customer connection.
• Come up with innovative ways to engage the community and build loyalty through events.
• Can step into a variety of roles on the sales floor, if needed.

Skills

Retail management

Customer service

Team leadership

Tools

POS systems

Job description

Madewell is seeking an Assistant Manager to join our leadership team. You will drive profitability through genuine customer connections, brand loyalty, and community engagement, coaching the sales team for peak performance. Collaborate with leadership to adapt strategies and ensure smooth operational support across the store.

You will help recruit, train, and develop staff, manage store operations and systems, and lead initiatives to exceed goals while delivering best-in-class customer service.