Retail Assistant Manager - Lead & Elevate Customer Experience

Madewell; New York (NY); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Competitive base pay

60% discount on branded products

401(k) plan

Medical insurance

Dental insurance

Vision insurance

Life insurance

PTO + holidays

Employee discounts on travel and tech

Job summary

Madewell, located in New York, seeks an Assistant Manager to join the leadership team and drive profitability through genuine customer connections, brand loyalty, and community engagement.

You will coach the sales team, collaborate with leadership to adapt strategies for business success, and ensure smooth operational support as needed. This role requires 1–2 years of retail management and flexibility for nights, weekends, and holidays.

Qualifications

• 1-2 years retail management experience in a fashion or lifestyle store.
• Strong brand affinity and customer-centric mindset.
• Proven ability to lead a sales team and develop staff.
• Excellent communication and collaboration across teams.

Responsibilities

• Support the Store Director and Associate Store Manager to drive profitability.
• Own assigned division (Visual Merchandising, Operations, HR, Service & Selling).
• Manage store operations, systems, and technology with accountability.
• Assist with recruiting, training and development as needed.
• Foster a collaborative working environment for all associates.
• Ensure the team consistently exceeds goals and delivers best-in-class service.
• Lead product knowledge sessions to enhance customer connections.
• Develop community engagement and loyalty events.

Skills

Retail management

Brand passion

Customer service

Team leadership

Flexible scheduling

Problem solving

Job description

Madewell, located in New York, seeks an Assistant Manager to join the leadership team and drive profitability through genuine customer connections, brand loyalty, and community engagement.

You will coach the sales team, collaborate with leadership to adapt strategies for business success, and ensure smooth operational support as needed. This role requires 1–2 years of retail management and flexibility for nights, weekends, and holidays.